Frequently Asked Questions

We offer free next-day delivery on UK orders placed before 12pm, Monday to Friday. Most orders are processed and dispatched within one business day, excluding Sundays. Delivery may take slightly longer during peak periods.

Yes. International delivery rates vary by destination and order weight. Enter your delivery address at checkout to see the available service and exact cost. Customs duties or local taxes are the customer’s responsibility.

Once your order has been dispatched, we will email you a delivery confirmation with a tracking number. Use that number on the carrier’s website to follow your parcel.

Contact us as soon as possible. We will work with the carrier to investigate and, where appropriate, resend your order or issue a refund.

You have 90 days from receiving your item to request a return. The item must be unused, in the same condition as received and in its original packaging. You will also need your receipt or proof of purchase.

Email admin@moo-star.com before sending anything back. If your return is accepted, we will send return instructions and a delivery label. Returns sent without approval cannot be accepted.

The quickest way to exchange an item is to return the original purchase. Once that return is accepted, place a separate order for the new item.

We will let you know once your return has been inspected. Approved refunds are sent to the original payment method within 10 business days. Your bank may need additional time to show the refund.