Delivery information
Shipping Policy
UK orders
Free next-day delivery
Order before 12pm, Monday to Friday.
UK delivery
We offer free next-day delivery on all UK orders placed before 12pm, Monday to Friday.
International delivery
International delivery rates vary by destination and order weight. Use checkout to calculate the cost for your order.
Processing time
Most orders are processed and dispatched within one business day, excluding Sundays. Processing may take slightly longer during peak periods.
Order tracking
When your order is dispatched, you will receive a confirmation email with a tracking number. Use it on the carrier’s website to monitor your delivery.
Delivery times
Delivery times vary depending on your location and selected service. All delivery dates are estimates and may occasionally be affected by delays outside our control.
Lost or damaged parcels
If your parcel is lost or damaged in transit, contact us immediately. We will work with the carrier to resolve the issue and either resend your order or issue a refund where appropriate.
Customs and taxes
Customers are responsible for customs duties or taxes applied to international orders.
Questions about delivery?
Contact us at admin@moo-star.com.